Privacy Policy

This Privacy Policy explains how HAMLETS FRIENDS, S.L. ("we", "us", or "our") collects, uses, and protects your personal data when you use our website and services. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.

The data controller responsible for your personal data is:

HAMLETS FRIENDS, S.L.

CIF: B13766217

Address: Calle Cruz de Hierro s/n, 45644 Nuño Gómez, Toledo, Spain

Email: contact@hamletsfriends.com

Phone: +34 648 489 837

We may collect the following types of personal data:

• Identity information: name, surname
• Contact information: email address, phone number, postal address
• Booking information: check-in/check-out dates, accommodation preferences, number of guests
• Payment information: payment method details (processed securely by third-party payment providers)
• Communication data: messages sent through contact forms or email
• Newsletter subscriptions: email address and language preference

We use your personal data for the following purposes:

• To process and manage your bookings and reservations
• To communicate with you about your stay and provide customer support
• To send you our newsletter (only with your consent)
• To respond to your inquiries and requests
• To comply with legal obligations
• To improve our services and website functionality

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to perform a contract with you (e.g., booking accommodations)
• Consent: Where you have given explicit consent (e.g., newsletter subscriptions)
• Legitimate interest: For improving our services and ensuring security
• Legal obligation: To comply with applicable laws and regulations

We may share your personal data with:

• Payment processors: To securely process payments for bookings
• Hosting providers: Microsoft Azure for data storage and Netlify for website hosting
• Email service providers: Microsoft Graph for sending confirmation emails
• Legal authorities: When required by law

We do not sell your personal data to third parties.

With your consent, we use the following analytics services to understand how visitors use our website:

Google Analytics 4

We use Google Analytics 4 (GA4) to analyze website traffic and usage patterns. GA4 collects anonymized data about your visit, including pages viewed, time spent on pages, and your approximate geographic location. This data helps us improve our website and services.

• Provider: Google LLC
• Purpose: Website analytics and usage statistics
• Data collected: Pages visited, session duration, device type, approximate location
• Retention: 14 months
• Privacy Policy: https://policies.google.com/privacy

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps. This helps us identify usability issues and improve the user experience. Clarity masks sensitive data and does not collect personal information.

• Provider: Microsoft Corporation
• Purpose: User experience analysis through session recordings and heatmaps
• Data collected: Mouse movements, clicks, scrolls, masked form inputs
• Retention: 30 days
• Privacy Policy: https://privacy.microsoft.com/privacystatement

Both services are only activated after you provide explicit consent through our cookie consent banner. You can withdraw your consent at any time through the Cookie Settings link in our website footer.

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at contact@hamletsfriends.com.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Booking data: 5 years after your last stay (for tax and legal purposes)
• Newsletter subscriptions: Until you unsubscribe
• Contact form inquiries: 2 years after the last communication

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure hosting infrastructure, and regular security assessments.

We use cookies and similar technologies on our website. Essential cookies are necessary for the website to function and cannot be disabled. Analytics cookies (Google Analytics and Microsoft Clarity) are only set with your explicit consent. For detailed information about our cookie usage and your choices, please see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

If you believe that we have not handled your personal data properly, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) at www.aepd.es.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@hamletsfriends.com

Phone: +34 648 489 837

Address: Calle Cruz de Hierro s/n, 45644 Nuño Gómez, Toledo, Spain